To be more effective, agencies need to understand their processes, not just the technology that executes them, the expert says.
The way to do this is through the mining process, which, according to IBMit is “a technique that applies specialized data mining algorithms to system processes to better understand workflows, identify bottlenecks, and obtain valid process management information.”
The technology was developed because the processes have become more complex, said Mike Daniels, senior vice president of Global Public Sector at Celonis, which produces software for process mining and performance management.
“You’re starting to lose sight of how things actually flow through your system,” Daniels said. “You have an idea of how they should flow through your system, you have a statement that ‘this is what it should be,’ but how it actually flows through the system is becoming difficult to understand,” he said. The processes intersect many technology stacks and departments, so “there is very little visibility through the process,” he added.
Process mining is especially important for the public sector, Daniels said, because agencies have invested in modernizing and transforming the system, but systems are often fragmented, obscuring the visibility of processes. Potential uses in government include applications for services or benefits, building maintenance and financial management.
“The valuable proposition is actually,‘ Hey, you’ve probably spent quite a bit of time as an agency investing in some sort of digital agility. Probably, you have carried out a number of systemic transformations over the years, ”he said. Process mining is having a tool that allows you to see how to optimize these investments by understanding how they affect processes, he added.
In addition, the benefits of technology mining include cost savings, operational efficiency, workforce productivity and better customer experience. according to the Everest Groupresearch firm – all of which list the top priorities of the public sector.
Dutch computer scientist in 1999 introduced the term “process mining”.but technology is now gaining momentum. Process extraction is a part hyperautomationallowing organizations to identify, test, and automate processes, and Gartner predicts that the software market that allows it to do so is almost $ 860 billion by 2025. According to Polaris Market Research, the global market for software for process mining should reach $ 11 billion by 2030compared to $ 374 million in 2021.
According to Fr. Forrester report commissioned by Celonis and released in January, 61% of decision makers will use or evaluate mining processes in the next 12 months, believing it to be the best technology they plan to use to measure or improve their business processes.
What’s more, big tech firms are investing in it. IBM helped the state government implement a solution for mining processes so that two SAP products can share real-time data. The result was a reduction in process time from five days to 15 hours.
In late March, Microsoft acquired MinitSlovak process technology provider, which demonstrates “Microsoft’s commitment to helping organizations quickly identify and optimize their business processes by combining data and performance to unlock powerful ideas,” the press release said.
Also in March Celonis announced acquisition of Process Analytics Factory, a provider of mining process analysis for Microsoft Power BI. The deal will enable Microsoft Power Platform users to use Celonis’ performance management system for mining processes. Earlier this month, a blog post focused on the public sector market as mature to benefit from the mining process.
Celonis technology creates a digital duplicate of the agency’s processes, showing whether processes meet key performance indicators. Data is collected in real time to ensure continuous visibility of processes.
As a result, data and patterns are beginning to emerge, such as, “What percentage of the time does he actually go through what we would call a happy path – which do you think he should follow – compared to what percentage of the time he goes through? Daniels said of the process. “Process mining aims to make this invisible visible.”
Agencies can then manipulate digital process duplicates to determine how best to set up processes, rather than making changes to the processes themselves without knowing how they will affect them.
“It creates a level playing field when you, as an agency, see the world just the way I do, because that’s the digital truth,” Daniels said. “It’s not subjective. All this is due to the data that appear. “
Stephanie Kanowitz is a freelance writer living in northern Virginia.